Privacy Policy

01 Information Collected

HomeNicks collects the information you provide when you sign up, request coverage, submit a service request, or reach out for support. This helps connect your home with the right plan and the right technician.

• Contact details such as your name, email address, phone number, and property address.
• Account information such as your login credentials and the plan or coverage preferences you select.
• Service details such as the systems or appliances involved in a request and notes about the issue.
• Technical information such as device type, browser, and general usage data gathered automatically as you use the site.

You are not required to share every detail, though some information is needed for HomeNicks to set up an account or process a service request.

02 How Information Is Used

Information is used to deliver and improve the coverage experience, not to profile you for unrelated purposes. HomeNicks relies on your details to:

• Create and manage your account and the plan tied to it.
• Process service requests and match your home with a qualified technician.
• Send confirmations, status updates, and important notices about your coverage.
• Respond to your questions and provide support when you reach out.
• Maintain the security of the site and prevent misuse or fraud.
• Meet legal, tax, and regulatory obligations that apply to the service.

03 SMS and Text Messaging and Consent

If you provide your mobile number and opt in, HomeNicks may send text messages related to your account and coverage. These can include service messages such as request confirmations, technician updates, and account notices, as well as marketing messages about plans and offers when you have agreed to receive them.

Consent to receive text messages is never a condition of purchasing coverage. You can opt out of text messages at any time by replying STOP to any message, and you can reply HELP for assistance. Message frequency may vary based on your activity, and message and data rates may apply depending on your mobile carrier and plan.

04 Cookies and Tracking

The HomeNicks site uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the pages. Some cookies are essential for core features, while others help measure performance so the experience can be improved.

You can control or disable cookies through your browser settings. Turning off certain cookies may limit some features or affect how parts of the site function for you.

05 Information Sharing

HomeNicks shares information only as needed to run the service and never for another party's independent marketing. Information may be shared with:

• Service technicians and contractors assigned to handle a covered repair or replacement for your home.
• Trusted service providers that support functions such as hosting, communications, and customer support, under obligations to protect your data.
• Legal and regulatory authorities when required by law or to protect the rights, safety, and property of you, HomeNicks, or others.
• A successor entity in connection with a merger, acquisition, or transfer of assets, subject to this policy.

06 Data Security

HomeNicks uses reasonable technical and organizational safeguards designed to protect your information against loss, misuse, and unauthorized access. Access to personal information is limited to those who need it to support your account and coverage.

No method of transmission or storage can be guaranteed to be completely secure, so while HomeNicks works to protect your information, absolute security cannot be promised.

07 Data Retention

HomeNicks keeps your information for as long as your account is active or as needed to provide the service, and afterward only as long as necessary to meet legal, accounting, or reporting requirements. When information is no longer needed, it is deleted or anonymized using reasonable measures.

08 Your Choices and Rights

You have meaningful control over the information you share with HomeNicks. Depending on where you live, you may be able to:

• Access the personal information held about you and request a copy.
• Ask for corrections to information that is inaccurate or incomplete.
• Request deletion of your information, subject to legal limits.
• Opt out of marketing emails or text messages at any time.
• Adjust your communication preferences through your account or by contacting HomeNicks.

To exercise any of these choices, reach out using the contact details below and HomeNicks will respond within a reasonable timeframe.

09 Third-Party Links

The HomeNicks site may include links to other websites that are not operated by HomeNicks. This policy does not apply to those sites, and HomeNicks is not responsible for their content or privacy practices. Review the privacy policy of any third-party site before sharing information with it.

10 Children's Privacy

The HomeNicks service is intended for adults and is not directed to children. HomeNicks does not knowingly collect personal information from children. If you believe a child has provided information, contact HomeNicks so it can be reviewed and removed.

11 Changes to This Policy

This policy may be updated from time to time to reflect changes in the service, technology, or legal requirements. When updates are made, the effective date at the top of this page will be revised. Continued use of the HomeNicks site after an update means you accept the current version.